Questions, Complaints & Non-Retaliation

If something about your care is not working, please try and raise it directly with me if appropriate — most concerns can be addressed in a conversation, and that is almost always the best place to start. Below are various methods to raise concerns, ask questions, or file complaints.

Start Here

Bring the matter up at your next appointment, or send a portal message asking to set aside time to discuss it. This is the fastest and most effective path for the vast majority of concerns.

Put It in Writing

If you prefer a written record, you may contact the practice directly:

  • Send a portal message or email clearly marked "Complaint"
  • Mail a letter to:
    Norton Psychiatry
    2203 Timberloch Pl, Suite 218D
    The Woodlands, TX 77380

File with an External Body

You have the right to report concerns directly to outside agencies at any time. You do not need to contact the practice first.

Privacy Concerns — U.S. Dept. of Health & Human Services, Office for Civil Rights

For concerns about how your health information was used or disclosed (HIPAA complaints).

Professional Conduct Concerns — Texas Medical Board

For concerns about a physician's professional conduct or standard of care.

  • Online: www.tmb.state.tx.us
  • Phone: 1-800-201-9353
  • Mail:
    Texas Medical Board
    Attention: Investigations
    1801 Congress Avenue, Suite 9.200
    P.O. Box 2018
    Austin, TX 78701

Other Complaints — Texas Health & Human Services / Attorney General

For complaints related to health and human services programs or consumer protection.

Non-Retaliation

You will not be penalized in any way for asking questions, raising concerns, requesting your records, or filing a complaint. Your care will not change because you exercised your rights as a patient.