Frequently Asked Questions (FAQ)
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Yes — I am currently accepting new patients. To get started, press the Submit a New Patient Inquiry link button at the bottom of any page or visit the Contact page. All inquiries are reviewed personally.
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Yes. Your first visit is conducted in-person, and follow-up appointments may be conducted in-person or via telehealth. Some clinical circumstances — such as certain prescriptions — may require periodic in-person visits at the provider's discretion and per state laws.
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No. Norton Psychiatry does not accept insurance, including private insurance, Medicaid, or Medicare. If you have out-of-network benefits, a superbill can be provided upon request to submit to your insurer for potential reimbursement
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In most insurance-based practices, psychiatric appointments last 15–30 minutes. That is enough time to adjust a medication — but not enough time for the kind of care Norton Psychiatry is built around. By operating outside of insurance, this practice can offer longer appointments, a smaller patient caseload, no insurance caps on number or frequency of appointments, and more opportunity for combined medication and therapy work.
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A superbill is an itemized receipt that includes the diagnostic and billing codes required by insurance companies. If you have out-of-network benefits through your insurer, you can submit a superbill for potential reimbursement. I will provide a superbill upon request. I recommend contacting your insurance provider before your first appointment to understand your out-of-network benefits.
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Credit card, debit card, HSA card, and FSA card are acceptable forms of payment. Payment is due at time of service. A card on file is required. Norton Psychiatry absorbs credit card merchant processing fees.
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Norton Psychiatry takes a therapy-oriented approach to psychiatric care, rooted in the belief that lasting change comes from understanding — not just managing symptoms. Using a psychodynamic framework, appointments are designed to explore the underlying patterns, experiences, and relationships that shape how you feel, think, and behave. When medication is part of your treatment, it supports the work — it does not replace it.
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Norton Psychiatry provides evaluation and treatment for adults experiencing depression, anxiety, OCD, PTSD and trauma, ADHD, personality disorders, and adjustment disorders. Many patients come in unsure of what's wrong — that's okay, too. If you're not certain whether this is the right fit, reach out by the schedule a consultation link or email — every inquiry is reviewed personally.
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Once your initial consultation request has been reviewed, you will receive intake forms that must be completed at least 2 days before your first appointment. The forms are thorough and take about an hour to complete — this is intentional. The more information you are able to provide beforehand, the more our time together in the first session can be spent on you, not paperwork.
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Yes. Stimulant medications for ADHD may be prescribed following a thorough evaluation and require regular monitoring and in-person visits per clinical guidelines and state laws. Opioids, barbiturates, and carisoprodol are not prescribed. Benzodiazepines and Z-drugs (prescription sleep medications) are not used as routine daily treatment but may be prescribed sparingly at the provider's discretion for limited, clinically appropriate situations, such as a plan to decrease them slowly over time. If your current medications fall outside these parameters, this practice may not be the right fit — please reach out before scheduling.
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No. Norton Psychiatry does not provide forensic evaluations, expert witness testimony, custody evaluations, or other evaluations conducted primarily for legal proceedings. Disability determinations and letters written for legal or administrative purposes are outside the scope of this practice. Treatment records may be released with written authorization and may only be released without permission by order of a judge or subpoena or in select emergency situations.
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Norton Psychiatry is an outpatient practice and does not provide crisis or emergency care, after-hours care, or weekend coverage. If you are experiencing a psychiatric emergency, please call 911, call or text 988 (Suicide & Crisis Lifeline), or go to the nearest emergency room. You may find national and local crisis resources on the bottom right hand side of any page of this website under “Emergency Resources.”
For non-urgent concerns between appointments, established patients are welcome to reach out directly via the patient portal — all messages are responded to within 3 business days.